Tool sprawl
A dozen AI apps, no shared data and no owner. Costs grow while results stay anecdotal.
AI implementation & infrastructure · for field service companies
We put AI to work inside your business.
CAVIC Digital designs, builds and runs the AI behind field maintenance companies. We start from your context, lower your operating costs and make sure the know-how stays with your business.
The real gap
SMBs don’t need more AI tools. They need AI that is installed.
Subscriptions are easy. Turning AI into reliable work is where most companies stall: it has to connect to your data, your systems and your people.
Pilots that never ship
Promising demos that never reach production because nobody owns integration, security and change.
Knowledge walks out the door
Your best technicians carry the know-how in their heads. When they leave, the process leaves with them.
- AI capabilities, one accountable partner
- 6
- Steps from context to a team that owns it
- 5
- Field maintenance segments we specialise in
- 10
- Agent skills ready to be put in context
- 160+
What we do
One partner, from your context to daily operations.
We implement, you operate with confidence. Six capabilities in one accountable engagement, with lower operating cost as the starting premise.
Start here
AI Contextualization & Roadmap
We bring your operation, data and know-how into context, so AI can propose leaner processes and lower costs. Then we rank every opportunity by return.
Most requested
AI Agents & Automation
Agents that take calls, triage jobs, schedule technicians, chase quotes and close the paperwork, inside your existing tools.
Foundation
Private AI Infrastructure
Secure, isolated AI environments with access control, audit and cost governance. In the EU when it matters.
Foundation
Knowledge & Data Foundations
Expert know-how, manuals and job history become structured knowledge that belongs to your business.
Build
Custom AI Software
Purpose-built apps and portals when off-the-shelf tools don’t fit how your field team actually works.
Run
Managed AI Operations
We monitor, tune and extend what we deliver. Quality, cost and safety are tracked every month.
Infrastructure, not experiments
From scattered to intelligent.
01 · Scattered
Your operation today
Data in inboxes, spreadsheets and people’s heads. Every answer depends on who you ask.
The CAVIC Method
Done for you, step by step.
For companies that want results without building an AI team first. We lead every step and hand over a system your people can run.
Contextualize
Processes, costs, data and the know-how of your best people, brought into one picture. If a problem exists, this is where it becomes visible.
Prioritise by return
Every opportunity is scored on cost reduction, effort and risk. You approve a roadmap with clear business cases.
Build & integrate
We build the agents, data layer and infrastructure, connected to the tools you already use.
Stabilise
Close monitoring in real operation. We tune quality, cost and edge cases until it runs quietly.
Enable your team
Training, playbooks and documentation. Your people operate, maintain and expand what we built.
Our flagship solution
FiMaOS
The job ends. The knowledge stays.
Built by CAVIC Digital for field maintenance companies. FiMaOS turns every job into company knowledge, so what your best technicians know stays with the business, even when they don’t.
- Knowledge becomes company property
- Every fix linked to the equipment
- Guidance on site, even without signal
- Evidence and history on every job
Work order · WO-4821Chiller preventive maintenance
Step 3 of 5 · Maintenance procedure
Measure discharge pressure at the service valve.
Expected 16 to 18 bar · reading 17.2Assistant: Compressor 2 pressure is within range. Next, check the condenser coil.
Gloves on? Say “done”.
Where we put AI to work
Every area of a field service company, in one agentic environment.
We contextualize each area, connect it to your data and deploy agent skills that already know the job. You start from proven building blocks, not from a blank page.
160+agent skills in our library, adapted to your operation
12 skills
Field operations
Maintenance plans, checklists, standard procedures, incidents and continuous improvement.
7 skills
Service desk & customers
Call intake, customer history, scheduling capacity, renewals and satisfaction.
9 skills
Sales & quotes
Proposals and quotes, follow-ups, pipeline forecasts and a clean CRM.
8 skills
Parts & suppliers
Stock control, reorder points, supplier quotes, purchase orders and invoice checks.
9 skills
Finance & billing
Receivables and payables, cash flow, recurring contracts and collections.
11 skills
People & safety
Technician onboarding, training, performance reviews and safety obligations.
8 skills
Contracts & compliance
Contract management, licences, regulatory duties, privacy and internal controls.
9 skills
Data & dashboards
Operational indicators, management dashboards, metric alerts and source integration.
21 skills
Company knowledge
A company brain: meeting notes, chat summaries, technical documentation and daily sync.
Governed by design
Powerful AI, with clear lines of authority.
Every system we deliver follows the same principles. They are why our clients can trust AI with real work.
01
People approve what matters
AI proposes, humans decide on anything consequential. Autonomy is earned per task, never assumed.
02
Your data stays yours
Isolated environments per client, least-privilege access and EU hosting options. GDPR from day one.
03
Works when AI doesn’t
Critical operations degrade gracefully. If a model or connection fails, the business keeps running.
04
Measured, not assumed
Cost, quality and adoption are tracked against the baseline we agreed. No vanity metrics.
Ways to engage
Start small. Scale what works.
Context Sprint
A clear picture of your operation and of where AI cuts costs, with a prioritised roadmap and business cases.
- Process, cost & data mapping
- Opportunity scoring
- Roadmap & budget ranges
Implementation
We build and integrate the selected use cases end-to-end, then stabilise them in real operation.
- Agents, data & infrastructure
- Integration with your tools
- Training & handover
AI Operations Partner
We run, measure and improve your AI systems. New capabilities arrive as you grow.
- Monitoring & tuning
- Cost and quality reports
- Continuous roadmap
Pricing on request
Who we serve
Built for field maintenance companies.
SMBs that keep critical equipment running. The same ten segments FiMaOS was designed for.
HVAC & refrigeration
Chillers, VRF, splits, rooftops and cold rooms.
Elevators & escalators
Doors, drives, controllers and safety circuits.
Generators & power
Gensets, transfer switches and UPS systems.
Solar & energy
Inverters, strings, trackers and storage.
Industrial automation
PLCs, drives, sensors and production lines.
Medical equipment
Imaging, sterilization and life-support devices.
Telecom sites
Towers, shelters, rectifiers and backup power.
Building systems
Lighting, access control and building automation.
Pumps & compressors
Rotating equipment, seals and lubrication.
Fire & life safety
Alarms, sprinklers and suppression systems.
FAQ
Questions we hear often.
What does CAVIC Digital do?
CAVIC Digital OÜ implements AI and AI infrastructure for field maintenance SMBs. We put your operation in context, build and integrate the systems (agents, automation, knowledge and secure infrastructure), stabilise them in real operation and train your team to own them.
Do we need an internal AI team?
No. Our model is done-for-you. We lead contextualization, build, integration and stabilisation, then train your people to operate and expand what we deliver. Managed operations are available if you prefer.
How long until we see results?
The Context Sprint takes about two weeks. A first use case typically reaches production within 4 to 10 weeks, depending on integrations and data readiness.
How do you handle data protection?
CAVIC Digital is an EU company. We design for GDPR from day one: isolated environments per client, least-privilege access, audit trails, EU hosting options and data processing agreements.
What is FiMaOS?
FiMaOS (Field Maintenance Operating System) is CAVIC Digital’s operational memory for field maintenance. It turns every job into company knowledge, guides technicians on site, even offline, and keeps the know-how with the business when people leave.
Which industries do you work with?
Field maintenance SMBs: HVAC and refrigeration, elevators and escalators, generators and power, solar and energy, industrial automation, medical equipment, telecom sites, building systems, pumps and compressors, and fire and life safety.
Which languages and regions do you serve?
We work in English, Portuguese and Spanish, serving clients in Europe, the Americas and beyond from our base in Tallinn, Estonia.
How much does it cost?
Pricing depends on scope. The Context Sprint is a fixed-scope engagement. Implementations and managed operations are quoted afterwards, each with a clear business case.
Let’s find the first AI win in your operation.
A free 30-minute consultation. No slides, no jargon. Just where AI could cut cost, time or risk in your operation.